AI voice agents are changing phone support by quickly understanding when a...

https://trentonsexcellentthoughtss.evergrovio.com/posts/turn-detection-explained-for-non-engineers-demystifying-voice-agent-timing-in-contact-centers

AI voice agents are changing phone support by quickly understanding when a caller speaks, thanks to turn detection, and letting them interrupt the agent with barge-in. These features cut wait times and make conversations smoother