In 2026, AI customer service platforms are shifting from just resolving queries...

https://wiki-wire.win/index.php/Kustomer_IQ_after_the_Meta_Ownership_Change_%E2%80%93_Should_I_Worry%3F

In 2026, AI customer service platforms are shifting from just resolving queries to assisting agents in real time, boosting efficiency without losing the human touch. Teams are hitting 70% automation in under a week, cutting costs from $3 to around $0