Mobile AI voice agents let customers explain issues naturally, not navigate IVR...

https://technivorz.com/what-do-i-need-to-watch-for-when-using-ai-voice-in-a-regulated-industry/

Mobile AI voice agents let customers explain issues naturally, not navigate IVR menus or type into chatbots. Gartner projected conversational AI could save $80 billion in contact-center agent labor costs in 2026. Use human handoffs for complex cases.