Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://www.play-bookmarks.win/voice-ai-can-slip-up-giving-wrong-answers-that-confuse-customers-this

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard