Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://connersinterestingblog.theglensecret.com/b3172-becomes-b3712-in-transcripts-how-do-teams-prevent-that

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy